(602) 265-3198

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FAQ’s

Q. How old does my pet have to be for boarding?

A. We recommend that your pet is fully vaccinated prior to boarding. Typically the minimum age that they are fully vaccinated is 4 months. If you have a puppy or elderly dog with special needs please contact us to make special arrangements.

Q. What are your vaccination requirements? What kind of proof do I need to provide?

A. Canines must be vaccinated against the distemper, parvovirus (commonly known as the 5 in 1 vaccine or 7 in 1 vaccine) within 1 year, the bordetella vaccine (canine cough) within 1 year, and the rabies vaccine within 1 year for puppies and 3 years for adult dogs. Felines must be vaccinated against feline leukemia, distemper, and rabies within 1 year. Proof must be provided by a licensed Veterinarian. We recommended that all vaccines are done at least 30 days prior to boarding. If this is not possible, discuss special arrangements with an Alta Vista staff member.

Q. Does your facility require a flea and tick treatment?

A. Yes, each dog or cat that stays with us is required to have a topical dose of Frontline, Certifect, K9 Advantix, or any veterinarian prescribed flea and tick treatment at check-in time. We apply Frontline upon check-in here and lasts for 1 month. If your pet has already been treated within the last month please provide a receipt of purchase at check-in time.

Q. What if my pet becomes ill while boarding?

A.We have several Veterinarians on staff. If your pet becomes ill while boarding you will be contacted immediately. If we cannot reach you, your pet will be treated at your expense by one of our experienced Veterinarians.

Q. How often do you feed your guests? What do you feed? May I bring my own food?

A. We feed all our furry guests as per your instructions. If your pet is on a schedule let us know at check-in time so we can make sure to continue your schedule. Our canine guests receive "iVet Professional Formula" dry food and our feline guests receive "Science Diet" dry food. We also encourage you to bring your own food if desired.

Q. Can my pets stay together in the kennel?

A. We strongly recommend that pets eat and sleep in separate kennels. However, if you feel that your pets would prefer to be together, we will do our best to accommodate them. Pets from the same family are welcome to play together during the day, either in a kennel or in one of our play yards.

Q. Do you offer group playtimes?

A. Yes, for an additional fee your pet may get to know and play with other guests. Your dog must be dog-friendly and be spayed/neutered if older than 6 months to participate in group playtimes (individual playtime is included in the boarding cost). We perform temperament testing to find playgroups that are most compatible in play style and personalities. We also offer one-on-one playtime.

Q. Do I need reservations to board my pet?

A. We do ask that you call ahead prior to boarding with us just to ensure we have room and the size kennel required for your pets. You are welcome to fill out necessary paperwork ahead of time by downloading the forms on our website. This will save you a few minutes when dropping off your pets.

Q. Can you administer medication?

A. Yes, we will administer any medication for a small fee. We can get all the specific information at check-in time.

Q. Can I bring my pets toys or bedding?

A. We don't recommend that you bring toys or bedding. We happily provide these things for your pet. If you feel that certain items would make your pet's stay more comfortable, please make sure that they are properly labeled. Some pets become destructive when boarding; if your pet destroys it's bed or toy we will dispose of it. Occasionally personal items are lost during our daily cleaning routines so please do not bring any items of value.

Q. Can my pet catch an illness from being boarded?

A. Yes, although we do take all necessary precautions so that your pet is protected while boarding but they do have the risk of contracting illnesses anytime they are in contact with other pets.

Q. What are your hours for drop-off and pick-up?

A. We are open 7 days a week! You can drop-off or pick-up your pet Monday-Friday 7am-8pm, Saturday 7am-6pm, and Sunday 7am 6pm. We recommend that you arrive no later than 30 minutes before closing so that your pet has time to adjust before going to bed.

Q. Where are you located?

A. 4730 N. 7th Ave, 3 blocks south of Camelback. Boarding and Grooming drop-off and pick-up is located north of Elm on the south side of the building.

Q: What happens if I need to pick up my pet late?

A: We do offer "Late Pick Up" at a charge of $15 for 1 (one) extra hour after our normal scheduled closing times. This applies to both Boarding and Pup Scout pets.